HELP & GUIDANCE
Frequently asked questions
Find answers about modules, onboarding, subscriptions and support.
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Before you get started
These answers provide a general overview. Your available modules and configuration are confirmed during onboarding.
Discuss your requirementsWhat is TRAVO247?
TRAVO247 is banking and financial management software for susu operators, microfinance institutions, savings and loans groups and cooperatives. Each institution works in its own separate workspace.
How does my institution get started?
Use the Register Your Institution button to submit your institution details, or contact our team to discuss your needs first.
How much does TRAVO247 cost?
Pricing depends on the modules and size of your institution. Request a quotation and our team will respond with a tailored package.
Can field agents collect payments?
TRAVO247 includes a field workspace for agents, with customer lists and pending submissions for review.
Does TRAVO247 support mobile money?
A Mobile Money operations module is available as an add-on for institutions that need it.
Can customers be verified?
Ghana Card KYC tools are available in the institution workspace, subject to your KYC provider settings.
Is my institution's data separate from other institutions?
Yes. Institutions are separated by design, and staff only see their own institution's records.
How do I get support?
Use the Contact page and choose Support, or write to us from your institution workspace.
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Still have a question?
Contact our team to discuss your institution's requirements.